You are shipping an agent that moves people's money. The support layer in front of it has to be able to answer for what that agent did, in the moment, without a human in the loop.
Built from our call on 10 July. Everything here runs on a fictional customer, Reyes Auto Body, but the workflows, the tool calls, the guardrails and the compliance lines are real. Have a go at breaking it.
Chat only, no phone line. Your production experience would run in Slack and email rather than this widget.
The angle
Bob is the product. So "why did Bob do that?" is your number one ticket, and no off-the-shelf bank support agent can answer it.